The IMAGE Center of Maryland values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website and associated services, including text messaging services.
By using our website or subscribing to our services, you agree to the terms of this Privacy Policy.
Information We Collect
1. Personal Information
We may collect the following types of personal information when you interact with our website or services:
- Name
- Email address
- Phone number (for text messaging services)
- Any other information you provide directly via forms or communication.
2. Non-Personal Information
We may automatically collect non-personal information, such as:
- IP address
- Browser type
- Device information
- Pages visited and time spent on our website
How We Use Your Information
We use the information collected for the following purposes:
- To provide and manage our services, including text messaging.
- To respond to your inquiries and communicate updates about our services.
- To personalize your experience on our website.
- To analyze website usage and improve functionality.
- To comply with legal and regulatory requirements.
SMS Privacy Policy
Updated January 1, 2025
The IMAGE Center of Maryland is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into the Terms of Service.
By using the Service, you agree to the terms of this Policy. The IMAGE Center of Maryland reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as the any Personal Information that you choose to include in messages you send through the Service.
What Personal Information is collected about you
Through the use of the Service, The IMAGE Center of Maryland will receive the following information from our third party service provider: your mobile phone number when you send a text message to us, the text of messages that you send to other users of the Service, any user or screen name that you select in connection with the Service, as well as any comments or feedback regarding the Service that you send to us.
How The IMAGE Center of Maryland uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, (e) conduct research, and (f) provide anonymous reporting for internal and external clients and partners.
Each message that you send through the Service (either to us or to other users of the Service) is stored on our servers. We retain these messages on our servers. The IMAGE Center of Maryland utilizes servers and services owned by third parties.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals, unless we have your consent. We may use or disclose such information in any of the following limited circumstances:
- We have your consent.
- We need to enforce our Terms of Service.
We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, The IMAGE Center of Maryland is not accountable in any way for any liability or reimbursement.
We provide such information to third parties who have entered into non-disclosure agreements with us.
We provide such information to a company controlled by, or under common control with, The IMAGE Center of Maryland for any purpose permitted by this Policy.
We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of The IMAGE Center of Maryland’s Terms of Service, or as otherwise required by law.
We transfer Personal Information about you if The IMAGE Center of Maryland is, or its assets are, acquired by or merged with another company.
We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.
Security
The IMAGE Center of Maryland takes precautions to ensure the security of your Personal Information, including ensuring that our third party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third party SMS delivery platform or your carrier network).
We cannot protect, nor does this Policy apply to, any information that you transmit to other users. You should never transmit personal or identifying information to other users.
Opting in
A mobile user might opt-in by:
Filling out a paper form that includes their phone number, or by providing verbal consent during the intake process.
Opting out
The IMAGE Center of Maryland’s third-party service provider gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP”.
We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.
Children
The Service is not intended for children under 13, and The IMAGE Center of Maryland does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Intended audience
The IMAGE Center of Maryland requires that users of this service be limited to US residents only.
Questions or concerns?
If you have any additional questions regarding this Policy, please visit us online at www.imagemd.org
SMS Terms of Service
Use of the The IMAGE Center of Maryland text message-based services (the “Service”) is subject to the following Terms of Service. These terms constitute a legal agreement (the “Agreement”). Please read them carefully.
You can cancel the Service at any time. Just text “STOP”. After you send the SMS message “STOP” and you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time, and we will start sending SMS messages to you again.
As always, message and data rates may apply for any messages sent to you from us and to us from you, and The IMAGE Center of Maryland is not liable for the cost of any such messages. You will receive recurring messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
You understand that anyone with access to your mobile phone may be able to view the messages you receive when using the Service, and you agree that The IMAGE Center of Maryland will not be liable to you if this occurs.
You understand that you are not required to consent to the Service to receive any other services from The IMAGE Center of Maryland.
By agreeing to these Terms of Service and providing us with your mobile phone number when you opt in to the Service, you authorize The IMAGE Center of Maryland to contact you by text message at your mobile phone number using an automatic telephone dialing system or device, or any other computer assisted technology as applicable.
If you have any questions regarding privacy, please read our Privacy Policy.
How We Protect Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
Sharing Your Information
We do not sell or share your personal information with third parties except in the following cases:
- With service providers who assist in operating our website or services, including texting services, under strict confidentiality agreements.
- To comply with legal obligations, protect our rights, or in response to lawful requests.
Your Rights
You have the right to:
- Access the personal information we have about you.
- Request corrections or updates to your information.
- Opt out of communications, including text messages, at any time.
Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting. Please review this policy periodically for updates.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
The IMAGE Center of Maryland
300 East Joppa Road, Suite 312
Towson, Maryland 21286
Email: info@imagemd.org
Phone: 410-982-6311
By using our website or subscribing to our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.