Veterans Directed Care (VDC) Options Counselor
Full Time – Open until Filled
$23.75 per hour
Hybrid
Send resume to: dducharme@imagemd.org
The Veterans Directed Care (VDC) Options Counselor is responsible for assisting clients with managing the cases of clients seeking enrollment or already enrolled in the VDC program. The average caseload for a full-time Options Counselor is 22 clients, not to exceed 30 clients. This role is designed to help clients understand the program, the administrative process and understand that the program is self-directed. The IMAGE Center of Maryland, located in Towson, is dedicated to new thinking about disability. Individuals with disabilities need an environment where they can experiment and create – to find new ways and new solutions. We serve several Maryland jurisdictions, including Baltimore City, Baltimore County, Harford County, and surrounding counties. The Image Center serves people with all disabilities. We are a nonresidential Center for Independent Living (CIL), and our staff are primarily people with disabilities living independent lives and teaching these skills to their peers.
Location: This is a hybrid position. Candidates are expected to complete in-home consumer visits, attend scheduled in-office meetings, and complete work from home. Consumers will be located throughout the state of Maryland.
Responsibilities:
- Contact newly referred VDC program participants within 24 hours to discuss program details and schedule an appointment to meet with the client and their authorized representative to complete all initial paperwork and the client’s annual budget.
- Assist the client and authorized representative in understanding the VDC program is self-directed. Therefore, the participant/representative is responsible for hiring and managing caregivers, setting goals, and making decisions to allow the participant to have the maximum level of choice and control so the client can remain living within their community.
- Complete quarterly visits, within your assigned are and surrounding counties, to each assigned client’s home to ensure they are being well cared for and their needs met.
- Calling each client monthly to complete monitoring.
- Completion of annual functional assessments, quality assurance surveys, and other documents as needed.
- Document all interactions with clients and their representatives using our client management system.
- Submit client case notes and monthly monitoring/quarterly visit dates for billing and auditing purposes at the end of each month.
- Provide requested resource contact information when requested by participants.
- Return urgent phone calls the same business day.
- Attend staff and Supports Planner meetings, and other meetings and trainings as deemed necessary.
- Complete office-sponsored CPR training.
- Complete other duties as assigned.
Qualifications:
- Strong oral and written communication skills
- Attention to detail
- Compassion and patience for clients with disabilities
- Reliable transportation and willingness and ability to travel throughout the state of Maryland including, consumer homes
- Must meet strict deadlines
- Ability to multitask
- Proficiency in case management preferred
- Proficiency with Microsoft Office Tools required
- Options Counselors must be available during business hours (Monday – Friday, 9:00 AM to 5:00 PM) to attend training, take calls, perform home visits, check email, and attend meetings and should work with their supervisor for any needs outside of those hours.
Apply:
Send resume to: dducharme@imagemd.org