Covid-19 Information from the IMAGE Center

We’re using this page to share information of interest and use to our community. Please check our Live Chat posts for other useful links!

The IMAGE Center is committed to continuing to serve consumers during this time. If you would like to help support our mission, please consider donating to our LIFELINE IMPACT Fund today!

To contact IMAGE Center staff, please call 410-982-6311 and leave a message. Please let us know what information you’re requesting so we can forward to the appropriate staff!

Please note information is current when posted, but due to the rapidly changing nature of this emergency, information can become outdated. Please double check with the agency or organization to verify.

Updates: May 13, 2020

From the Social Security Administration’s  Office of Communications:  Raising awareness about the Social Security Imposter Scam and the COVID-19 scam.  As you are probably aware, scammers contact people via text or phone pretending to be from Social Security and tell them that their Social Security number or account is in jeopardy.  They have also mailed letters expressing that Social Security benefits will be suspended or discontinued because of COVID-19.

Below are links to blogs about the scams.

COVID-19 Scam Blog

Imposter Scam Blogs

Please be wary of anyone who asks for sensitive information and account numbers via unsolicited phone calls and texts. Verify the request by contacting the agency through their published public information.

Updates: May 7, 2020

Food Resources for Seniors in Baltimore County

resources update






Warning: SCAM letter circulating

scam letter representing MHBE affiliate

HC-FY20-016 Representing as MHBE Affiliate 5-7-20_Redacted

Updates: May 6, 2020

Updated Guidance from the Social Security Administration regarding stimulus payments:

SSA rep payee and stimulus payment

Visit their website for the latest information:

2020 U. S. Census information meeting for Baltimore County

On Tuesday May 12th the Complete Count Committee of Baltimore County will host a virtual 2020 Census community meeting that will feature a compilation of testimonies from trusted partners/messengers. (flyer attached)  Please share and promote throughout each of your personal and professional networks. The purpose of the meeting is to allow residents to hear from trusted voices and messengers in the community on why the Census is important now, more than ever. Registration is required:

National Disability Rights Network has an information page on your rights during the COVID-19 pandemic:

Updates: April 27, 2020

Family and Kinship Navigator Services continue to be available during these uncertain times. Kinship Navigator services are available to provide support to families living in Baltimore County who are raising a relative’s child/children.

FY20 FN Fact SheetFY20

Family and Kinship Referral Form


Baltimore City Water Bill Payment Assistance

ALERT – Baltimore City Water Bill Payment Assistance 4.27.2020

ALERT-Utility Scams 4.27.2020

New Sites Make Testing Available Five Days A Week

NAMI is holding remote mental health support groups

Also the Rotary Club is offering free grocery delivery services. It doesn’t look like they have a specific geographical area, however I would imagine that they are working with folks that live in Baltimore County. Read below for more information:

Rotary International Volunteer Shoppers

Rotary members are available to shop for and delivery groceries, medications and other essential items to those at risk for COVID 19 or unable to leave their homes on a volunteer basis.  Volunteers do not have background checks.  They are Rotary members.

Call 240-781-6586 any day from 9:00am – 6:00pm to request assistance.  It takes between 24 and 72 hours to fill a request.

No charge for the shopping services. Payment for goods purchased at the store is through credit cards only.  Volunteers pay for the food with their own credit card. Once an amount is known, the recipient gives their credit card number to Rotary International to be charged the amount spent. Volunteers will shop with SNAP EBT cards too.

Towson University Offering Delivered Meals  ToGoMeals_4-20-20

Updates: April 20, 2020

Expanded WiFi access from Baltimore County Public Library and other low or no-cost internet access options – wifi-access

Contactless Produce Pickup from

Updates: April 17, 2020

Joint letter from Disability Rights Maryland and the Maryland Association of Centers for Independent Living advocating for accessibility of essential businesses during the pandemic.

Business Leader Letter

From the Maryland Office of People’s Counsel

Attached please find FAQs relating to the State of Emergency. This document provides answers and resources on topics like food, student loans, scams, taxes, etc.

Frequently Asked Questions During the State of Emergency

April 16, 2020

BGE Suspends Service Disconnections Through June 1

Community Services for the Deaf resources during Corona

National Federation for the Blind resources page

Baltimore County Coronavirus Information & Updates

Baltimore City Coronavirus Information & Updates

Harford County Coronavirus Information & Updates


LIVE CHAT Monday, April 13th Transportation!

Thanks to everyone who joined in our IMAGE Center LIVE CHAT – Transportation on Monday, April 13, 2020! We had some great discussion. Below is the transcript of the chat during the discussion.

Please note that we have done our best to get the most up to date information but as this situation is extremely fluid, please double check with agencies for the most up to date information.

Maryland Transit Administration website provides updated information: 

Transit Information Contact Center from 6 a.m. to 7 p.m. Monday through Friday at 410-539-5000.

Mobility information can be accessed by calling 410-764-8181

From Amanda Taylor to Everyone:  Hi everyone! This is Amanda Taylor:

From Steven Gravelle to Everyone: Hello Amanda.  This is Steve Gravelle from The Arc Baltimore

From Jade Gingerich to Everyone:

Jade Gingerich from MD Dept of Disabilities is here

hey Mike!

From mdlclaptop to Everyone:  Lauren Young from Disability Rights Maryland is here….hello to all.

From Image Center to Everyone:  Hi Everyone! We’ll be trying to capture notes and information as the discussion happens.

Hi Martin! Glad you could join us!

From Cheryl Gottlieb to Everyone: hi Lauren!

From Kariza Goncalves to Everyone:  Kariza Goncalves from Stevenson University…hello all!  I’ve been seeking employment at the IMAGE Center and Mike has been kind enough to add me to the weekly Zoom meetings!

From Image Center to Everyone:

Hi Kariza! We’re glad you’re here!

Terri Seitz – Ztrip is an app that is similar to Uber but they have a van for people in wheelchairs.

From Cheryl Gottlieb to Everyone:

From Amanda Taylor to Everyone:

Safeway pharmacy delivered my medicine and it was wonderful – same day availability. They typically have you fill out a form in person but they made an exception and just went through with the delivery.

Thrive Market is a delivery service for healthy food options, supplements, etc. but I have heard they are backed up like other services.

From Linda Pearl to Everyone: Huge storm. I’m checking out and turning off my computer.

From Amanda Taylor to Everyone:  Purple Carrot and Daily Harvest are other healthy food delivery options. Purple Carrot has a lot of vegetarian/vegan options.

From Image Center to Everyone:

The Maryland Farmer’s Market Association has developed a map to help people to find local farmers and markets. Some have curbside pickup and delivery. You can use the map here:

From Amanda Taylor to Everyone:

Great resource, Heather!

From Jaime McKay to Everyone: The website being discussed is available at

From Cheryl Gottlieb to Everyone:

can I please get a copy of the fact sheet

MTA MobilityLINK & Covid-19 Fact Sheet from Disability Rights Maryland

From Jade Gingerich to Everyone:  Has anyone tried/had to access covid testing using public transit?

From Image Center to Everyone:

check for the most recent and accurate information

Call the Transit Information Contact Center or Mobility if you need to speak with someone with a specific question

Jaime, can you give us the phone number? (see below)

From Kariza Goncalves to Everyone:

Question, how is mobility taking social distancing precautions with their passengers? less passengers, drivers wearing masks, using the buses only…etc?

From Jaime McKay to Everyone:

Hi, IMAGE Center.  Riders needing assistance with trip planning can contact the Transit Information Contact Center from 6 a.m. to 7 p.m. Monday through Friday at 410-539-5000.

From Image Center to Everyone:  Thanks, Jaime!

From Jaime McKay to Everyone:  Mobility information can be accessed by calling 410-764-8181. I am pleased to assist.

From stephanieschwartz to Everyone:

Meals on Wheels in Baltimore County does have Grocery Assist Program that can accept their SNAP benefits  Go to the bottom for more information and the application link for Grocery Assist

From Brockington Crystal to Everyone: Thanks, Stephanie!


Other Updated information:

Maryland Transit Resources under Covid19.

The following information is provided courtesy of the National Federation of the Blind

Public Transportation Information for Specific Systems

MTA: MTA continues to operate but Marc, Light rail, and most fixed transit bus lines are on a reduced schedule. Some fixed route bus lines have been suspended.  Mobility is operating to provide essential trips only, which includes medical appointments, grocery shopping, pharmacy visits, dialysis, and jobs deemed essential.  Individuals using the fixed route bus service must board and disembark at the rear door unless they need access to the wheelchair ramp.  Fares have been suspended.  For the most up-to-date information about MTA, visit

MTA Commuter Bus: MTA Maryland Commuter Bus is operating on an “S” schedule only.

Baltimore Metro Subway and Light Rail: Metro Subway and Light Rail will operate on a Saturday schedule on weekdays.  See all MTA transit changes here .

MTA Express BusLink Service: MTA is temporarily discontinuing 11 routes that recently experienced an average of 82% decline in ridership.  These routes include all nine peak-hour Express BusLink routes and LocalLinks 38 and 92, which primarily serve schools that are now closed.

RTA: RTA fixed route is operating on an enhanced “Saturday/Sunday schedule” and all FARES will be temporarily suspended. RIDERS should use the Transit App for real-time data and schedules. The  Modified Schedule is available but may change.  RTA paratransit service has changed its hours of operations to 9:30AM to 4:45PM Monday through Friday.

Metro Rail: Metro has reduced rail service such that trains will now run every 15 minutes on the Red Line and every 20 minutes on all other lines. Weekday hours are still 5:00AM to 11:00PM.  Metro rail will bypass more than a dozen stations. Click to Find out which stations are closed .

Metro Bus: Metrobuses are running on a Sunday schedule with no supplemental routes. Bus drivers will have the authority to bypass bus stops to “maintain safe social distancing aboard buses,” Metro said.  Riders should use the rear doors to enter and exit unless the accessible ramp is needed.  Fares will be waived.

DC Circulator: The DC Circulator is for the most-part operating with reduced service.  The National Mall Route has been suspended, as has all late night service.  Riders should use the rear doors to enter and exit unless the accessible ramp is needed.  Fares will be waived.

Ride On and Ride On extra: Ride On bus service has been reduced to an Essential Service Plan. Montgomery County’s Department of Transportation expects buses will be delayed and encourages users to check the status of their usual buses before leaving for their bus stop. Ride On follows a new reduced service plan that maintains coverage of Ride On routes so that residents can access food, essential services, and essential jobs. Passengers are now required to board at the rear door of the bus. Passengers can board through the front doors if a lift is needed to accommodate a disability or stroller. During the emergency, all Ride On services will be temporarily free to all passengers. Flex service is suspended.

The Bus: The Prince George’s County system will suspend routes 11, 12, 14, 15x, 21x, 22, 23, 25, 27, 34, 35s, 51 and 53 while running reduced service on 16, 17, 18, 20, 21 and 32. The routes still running will be free. Riders will only be allowed to enter using the rear doors, to limit contact with the driver. However, exceptions will be made for people with disabilities or those with strollers.

ART: Art is operating on a reduced schedule. ART 41, 42, 45, 51, 55, 77 and 87 are running on a Saturday schedule. ART 42 and 87 will end at the Pentagon instead of Pentagon City, ART 45 will start an hour early at 6:30 a.m. and ART 43 will run every 20 minutes from 6 a.m. to 11 p.m. along its weekday route. All other routes are suspended.

PRTC OmniRide: Local and Metro Express services will be free to limit interactions between the driver, fare box and riders. OmniRide Express services will still have fares, but there will not be a cash option or the option to reload a SmarTrip with cash on a bus. The main lobby of the OmniRide Transit Center is also closed.

FRED: FRED Transit‘s VRE Feeder Bus Service is operating on an “S” schedule. VQ1 and D6 will not operate.

Additional information can be found at

Mike Bullis thanked everyone for calling and participating in the calls and answering questions. Please contact the IMAGE Center with questions or concerns! The office number is 410-982-6311 or via email at

Help us continue to serve our community during this crisis by supporting our Lifeline Impact Fund!  Donate to our IMPACT Fund today! 

Or support IMAGE while you shop Amazon! Shop Amazon Smile and support IMAGE!



Teen Blog

New Online Learning Resource!

Need resources for helping your child learn more effectively from home? Join the club! or should we say the group!

Students with different learning styles.

Join The IMAGE Center in positively sharing resources for at home learning for all students, including and especially those who learn differently.

Join Now!


LIVE CHAT on April 6, 2020 – Mental Health

Update from April 27th:

NAMI is holding remote mental health support groups:

Thanks to everyone who joined us on our LIVE CHAT on Mental Health Resources and Tips!  For the list of resources we’ve compiled, click here!

First the Transcript from the call:

IMAGE Center Live Chat

Monday, April 6, 2020

Topic: Mental Health Resources

Amanda Taylor here from The IMAGE Center! Email:

Hi Everyone! Thanks for your patience while we work through this! Heather from the Image Center

We will be compiling resources from the call again today and we’ll be posting them on our blog. If you have any questions, please let us know!

Our Guest today is

Dr. Rebecca Wald, Minds In Focus

Kari Gorkos with the Mental Health Association of Maryland

We started with Rebecca Wald who gave a presentation similar to the one in this video from her YouTube Channel:

Transcript from the Chat Session:

From Shiffon Gray

I have a question. What about those who have family members in nursing facilities and the stress it might cause the person in the nursing facility as well as the family person that cannot see their family member in nursing facility. How does one find out if their relative in the nursing facility is not under stress and if so what can they suggest to the social worker to do for their family member. I do not have a relative in a nursing facility thinking of those who do.

From Anna Goldberg (regarding apps such as Calm for helping with sleep)many of those apps have content available for free fyi

Crystal noted that they are trying to do peer support by phone and work with individuals in facilities to get them their own phones so they can stay in touch with their families.

From Kia Cummings

Skype and DUO are great apps for folks in nursing facilities as well if helped by the facility staff.

From Me to Everyone:

Rebecca also suggested letters, recordings of music or yourself reading a book or a message and deliver that to the facility.

Question from Heather:

How can we maintain routine when the things that trigger our routines are not happening?

Rebecca suggested to create an artificial structure to help. For example, getting up and dressed like you’re going to go out. Or make arrangements with yourself to define your time such as staying out of bed during the day. If you feel your days are formless, plan an activity schedule to help put some structure in your day.

With medications – try to stay on your schedule. Set an alarm and try to get up at your usual time. This will help with any sleep issues.

Setting a phone alarm is great for remembering to take medications.

From Cheryl Gottlieb -MDH- not a question, statement. As a non-driver getting from place to place causes a tremendous amount of stress in my life 24/7. I didn’t go outside for 3 wks straight and honestly I’m relieved that there’s nowhere to go. The weight of all that stress got lifted. Just wanted to say that if people are relieved that they no longer have to deal with Mobility or MTA, that’s also a valid way to feel.

From Anna Goldberg to Everyone:

I am disabled, and I am also on the “team” Rebecca talked about for some other friends and family who are themselves disabled. Any advice for how to support the people on my team when we are all in crisis? We don’t live in the same area, and I am trying my best to advocate for them long distance, but I feel out of my depth sometimes.

From Kia Cummings to Everyone:

Just a comment: I have disabled children at home and stress is at an all-time high, I also have aging parents, so we find that keeping routine is easier if you create a mock area to do the work too. My family homeschools, and we do therapy daily; therefore, we make it a priority to schedule outside the bedroom and force ourselves to be productive with 1 activity a day.

How do you prioritize self-care if you are the caregiver?

From Angela Tyler to Everyone:

What do you recommend when you have 3 different generations and 3 different sets of needs in one home?

Rebecca suggested that everyone can help. As a caregiver try to set aside some time for yourself such as taking a walk alone or sitting outside.

Grandparents can support kids by listening to them read or their school work. Kids can support by helping with meals.

Rebecca noted that when we take care of ourselves, we are showing an example to our kids that self-care is a priority.

From Amanda Taylor to Everyone:  Can we recap the list of three things to do per day? 1. One non-screen, non-work activity. 2. Move! Find a way to be active. 3. Clean something! (Is this accurate? Please correct me if I am wrong!)

From Rebecca Wald to Everyone:

Amanda, the list I made for my family:

– work or school

– physical activity

– non-screen non-work activity

– clean something

But other things would probably appear on other people’s lists – for example, therapy exercises, etc.

Mike added that his experience was that when it was on a list, it wasn’t personal and was easier to get done. Everyone is working through their to do items on that list.

Martin Zimmerman to Everyone:

Hello, Just wanted to let people know that food stamps cases will have an additional amount for April and May (letters going out to explain this point),also no cases are being closed-,Food Stamp, TCA TDAP, also state medical assistance programs also are not being closed  (due to redets )thanks for all you do

From Anna Goldberg to Everyone

Setting clear expectations is a big part of making sure the routine or schedule is actually helpful and effective. my husband and I made one that was just one fun activity we’d do each night for every day of the week. they’re small, simple things, but it gives us something to look forward to 🙂

From Me to Everyone:  02:52 PM

Kari Gorkos with the Mental Health Association of Maryland

From Kari Gorkos to Everyone:

From Me to Everyone:

Thanks, Kari!

What about applying for SNAP as a new recipient? or if you forgot to do a redetermination over the winter? Can you reapply now?

Martin noted that even though the offices are closed, they are continuing to work remotely and people can apply online.

From Kate Wallace to Everyone

Also customer service # is 1 800 332-6347  which will connect you to local office staff.

From Me to Everyone:

If you have questions or comments, please contact Mike at

Support the IMAGE Center’s LIFELINE IMPACT Fund! Your donation will help us continue to serve our community!

Mike Bullis thanked everyone for calling and participating in the calls and answering questions. Please contact the IMAGE Center with questions or concerns! The office number is 410-982-6311 or via email at

Help us continue to serve our community during this crisis by supporting our Lifeline Impact Fund!  Donate to our IMPACT Fund today! 

Or support IMAGE while you shop Amazon! Shop Amazon Smile and support IMAGE!



Mental Health and Abuse Resources

Age Friendly Baltimore County shared the following mental health resource with us on April 8th – Shepperd Pratt’s Virtual Walk In Crisis Clinic

Here is a list of mental health and abuse resources we’ve compiled:

Maryland Health Connection opened an emergency enrollment period for uninsured Marylanders through June 15, 2020. More information is available here:

For Coronavirus phone support:
Call 2-1-1, then press 2 to connect with a helpline representative immediately to get additional information and resources.

Crisis Connect Tri-fold 211MD Business Card

Mental Health Association of Maryland


General Statewide Coronavirus information:

The Senior Call Check participants receive an automated call every day. These calls will take place within a time frame chosen by the participant. If the participant does not answer their first call, they will be called two additional times in the same day. If those calls go unanswered, an alternate person, selected by the participant, will be notified. This alternate could be an adult child, a neighbor, or anyone designated as a reliable contact. The alternate will then be asked to check on the participant. For those who do not have an alternate or whose alternate is unresponsive, the state will call local law enforcement to conduct a wellness check.

For more information on this program and to register, call 1-866-50-CHECK (1-866-502-4325) or visit Please help spread the word to seniors living alone at home.

This next information courtesy of NAMI Maryland

In the coming days and weeks, NAMI Maryland will be rolling out additional support and education to help our community process the impacts of the COVID-19 pandemic. Whether it’s job loss, isolation, caring for a loved one, or fractures in critical behavioral health services, we want to know how the abrupt changes in society and our day-to-day lives are impacting you.

Please take our brief survey to help us target the best way to help you.

Ways to Avoid Headline Anxiety and to Cope:

  • Avoid triggering topics in the news.
  • Limit your news consumption.
  • Be cognizant of your social media use.
  • Practice good stress management
  • Understand that it is normal to be somewhat concerned by this, but try not to let fear drive your anxiety to an unhealthy level.

To put this new and concerning situation into perspective:

  • Understand that it will be life-disrupting for awhile.
  • Settle in.
  • We’re ALL working as hard and as quickly as we can.
  • Grace is helpful. Anger is not.
  • Stay calm.
  • Keep your germs to yourself.
  • Limit large gatherings.
  • It’s going to be ok, but it’s going to be bumpy for awhile-

Please stay safe and protect your mental health! We are here to help, so please do not hesitate to email us at or call the NAMI Maryland office at (410) 884-8691 if you have any questions.

Mike Finkle of On Our Own of Maryland provided several useful pamphlet resources that can be printed.

A comprehensive list of Warm Line Numbers can be found via their website in Google Docs.

Maryland Association of Behavioral Health Authorities – a list of behavioral health authorities from around the state of Maryland. MABHA DirectoryMABHAMay2019 (1)

Maryland Dept. of Health -Recovery and Wellness Support Resources for the COVID-19 Outbreak Fact Sheet – Wellness and Recovery Resources 4.1.2020

211 Maryland Crisis Connect Crisis Connect Tri-fold 211MD Business Card

Baltimore Crisis Response and National Suicide Hotline BCRI and National Suicide Hotline

Baltimore City

Behavioral Health System Baltimore, Inc.

Crisis: BCRI –
410-433-5175 (24 hour line for help and crisis)

General: Behavioral Health Systems Baltimore –
410-433-5175 (staffed by BCRI)

Baltimore County

Baltimore County Department of Health, Bureau of Behavioral Health

Crisis: Baltimore County Crisis (run by Affiliated Sante) –

General: Baltimore County Bureau of Behavioral Health –


Harford County

Office on Mental Health of Harford County


Local Addictions Authority

Harford County Health Department


410-273-5681 Fax: 410-273-5556

Harford Crisis Center


Domestic Violence and Elder Abuse resources

National Domestic Violence Hotline
(800) 799-SAFE (7233)

National Sexual Assault Hotline
(800) 656-HOPE (4673)

Maryland Health Care Coalition Against Domestic Violence

Baltimore County Family Violence resources

PSA from the Police Chief with some resources for getting help

Turn Around, Inc.

House of Ruth

Domestic Violence
informational video by Baltimore County Police Department
410-887-2223 (special victims unit)
Greater Baltimore Medical Center – ask for safe nurse

Elder & Medical Abuse Resources

Baltimore City Domestic Violence Resources:

Harford County resource list:

Sexual Assault/Spouse Abuse Resource Center

Harford County Department of Aging

Special thanks to Mike Finkle of On Our Own Maryland, Kari Gorkos of MHAMD, and NAMIMD for the resources and information!

Support the IMAGE Center’s LIFELINE IMPACT Fund! Your donation will help us continue to serve our community!